Glass is no more a commodity, it now is a product which needs attention and careful thought before it becomes a part of your home. To make it easier and comfortable, Asahi India Glass Ltd. (AIS), one of the leading integrated glass companies in India, launched its retail initiative in the architectural glass segment – Glasxperts.
Glasxperts is a full-service glass solutions brand that brings an integrated approach and specialised knowledge to glass selection and installation for homes, offices and commercial spaces. Designing a home, office or commercial space involves play of lot of elements, like wood, iron, metals etc. Glass plays vital role in creating security, safety, energy, acoustic, privacy, UV protection etc. solutions. Glasxperts takes care of all its customers glass related needs and ensures high level of customer satisfaction.
The glass solutions market lacks organized players. Glasxperts offers unique glass solutions, right from design to installation with well defined processes. Here’s looking at the process which ensures customer satisfaction.
Understand
Understanding a customer’s requirement is of prime importance. There is a team of experts to understand your requirements in detail give expert guidance and possible solutions and, if required, a site visit, as per your convenience. This is what makes all the difference.
Visit
Experts visit the site to make an assessment of your requirements, undertake a site survey and take measurements. Customised solutions with comparative costs and benefits are provided which helps in choosing the best option. Site visit ensures that even the smallest detail is not left out.
Manage
What more than a dedicated relationship associate assigned to the customer’s site to ensure the hassle-free execution & timely completion of the project. An expert makes sure that everything is done just perfectly.
Install
All the research and observation will now be implemented. Once the material is ready and delivered at the site, an expert installation team ensures quality installation of the glass and glass fittings and makes sure everything is in order.
Handover
All set and done now. One final inspection and the relationship associate will give a formal handover of the site to the customer.
Wrap Up
Once the project has been completed to the satisfaction of the customer, feedback and suggestions on the experience in dealing with Glasxperts is requested. It ensures continuous improvement in the services offered.
Follow Up
After installation, the services benefit the customers more than anybody else. Glasxperts does a follow up with the customer and attend to any customer’s concern, relating to product performance and quality of workmanship and thus ensure complete customer satisfaction. In the end, transforming one’s place is never an easy task but with the correct approach and expert help, it becomes a lot less stressful.
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